How a California Plan Used Mia to Reduce Churn, Cut Costs, and Retain Members

A leading California Medicare Advantage plan faced rising voluntary disenrollment, overwhelmed call centers, and disengaged multilingual members ahead of AEP.

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By launching Mia, the plan delivered 24/7 support in members’ preferred languages. It reversed 84% of expected exits, tripled adoption versus industry norms, and reduced routine support calls, all while improving member experience at scale.

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Get the full breakdown inside the case study.