Mia’s new feature helps seniors make sense of their health plan documents

‍California, July 21, 2025 - Insurance paperwork is one of the biggest barriers to care. Confusing coverage letters. Unclear EOBs. Missed benefits. And for many seniors, it's not just frustrating, it’s the reason they skip care entirely.

Mia now makes it easy for Medicare Advantage members to understand complex documents, just by taking a photo.

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Here’s how it works:

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• Members take a photo of any insurance document

• Mia explains what it says, in clear, simple terms

• Members can ask follow-up questions and get answers right away

• Available in multiple languages to ensure no one gets left behind

What used to take hours or go ignored altogether, now takes seconds. Mia does the translation, clarification, and explanation, all in one interaction.

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How it can help health plans

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Confusion around benefits is one of the top drivers of member frustration. By removing that friction, Mia helps plans:

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• Lower call volumes and support overhead

• Improve member experience scores

• Reduce avoidable churn and increase retention

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For seniors, it means peace of mind. For plans, it means fewer dropped benefits, delayed care, or lost members.

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This feature is available now to all health plans using Mia.