Member
Matters.

Learn what’s shaping member retention right now & what health plans can do about it. Field-tested insights, without the fluff.

Recent Blogs

Medicare Advantage

Provider directory accuracy: The 10 checks that prevent member misfires

August 14, 2025

4 mins

Medicare Advantage

How health plans can improve member access with digital ID cards

August 12, 2025

3 mins

Transforming AEP from an acquisition event to a retention-led growth strategy

August 7, 2025

4 mins

Designing for clarity: The new standard for AEP performance

August 4, 2025

3 mins

Recent Case Studies

Success stories

How a California Plan Used Mia to Reduce Churn, Cut Costs, and Retain Members

June 27, 2025

3 minutes

Recent News

Language Inclusion

Mia rewrites provider directories to speak the way members do

August 28, 2025

3 mins

Mia’s new feature helps seniors make sense of their health plan documents

July 21, 2025

3 mins